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Frequently Asked Questions - Advanced
My dedicated smartphone / my dedicated computer / my Smart Glasses is stolen or lost. What should I do ?
Can I use the XpertEye solution whenever I want?
I cannot access my XpertEye account.
On which networks does the XpertEye solution work ?
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Xperteye session participant
Use your camera & microphone with Google Chrome
Browsing in Guest mode with Chrome
Do I need to install any software to use XpertEye on the remote participant device?
Does the Remote participant website work on any web browser?
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Xperteye session participant with dedicated device
Do I need to update my dedicated smartphone ?
What is a OTG cable?
How to use the battery HUB ZMI QB820 ?
How to add a new android application to my dedicated equipment(Advanced)?
I cannot share the photos taken in "standalone mode" during a call with XpertEye. Is it normal?
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Do I need to update my dedicated computer ?
What version of XpertEye am I using?
How do I update my dedicated computer ?
How can I check if my dedicated computer is connected to the network ?
Is it possible to save my chat history on my dedicated computer ?
How to wake up my Google Glass from battery saving mode ?
How to shut down my smartglasses?
How to take a picture with the smartglasses?
Can I put prescription lenses in a pair of smart glasses frames delivered with Xpert Eye solution ?
How long does it take the smart glasses to turn on?
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After Sales Service
How do I return my XpertEye item for repair
I received a faulty product. What should I do?
How long does it take for faulty goods to be replaced or repaired?
Where to find the serial number of my glasses ?
How to report a problem to technical support ?
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