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Frequently Asked Questions - Essential
My RealWear Smart Glasses is stolen or lost. What should I do ?
Can I use the XpertEye solution whenever I want?
I cannot access my XpertEye account.
On which networks does the XpertEye solution work ?
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Dedicated XpertEye site
Use your camera & microphone with Google Chrome
Browsing in Guest mode with Chrome
How to perform the update with XpertEye site ?
Do I need to install any software to use XpertEye on the remote participant device?
Does the Remote participant website work on any web browser?
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RealWear Glasses HMT1
How to configure your RealWear glasses Essential version?
How to update XpertEye on my RealWear HMT-1/HMT-1Z1 Essential V4 to V5 glasses
How to recover the MAC address on glasses RealWear Essential version ?
How do I open XpertEye with voice commande on my glasses in multiple languages?
Change the language of your RealWear glasses
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After Sales Service
How do I return my XpertEye item for repair
I received a faulty product. What should I do?
How long does it take for faulty goods to be replaced or repaired?
Where to find the serial number of my glasses ?
How to report a problem to technical support ?
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