The person I wish to speak is connected to his XpertEye account but appears as unavailable in my contact list.

The XpertEye solution is based on server infrastructures that comply with local regulations. As regulations vary across the world, AMA has deployed the necessary environments to comply with them and to provide its customers with increased security and ever-higher performance.
Please ensure that all XpertEye session participants are connected to servers in the same region.  

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