|1||Your Internet bandwidth may be inadequate.||Click this link to test your Internet connection: https://www.nperf.com/en/|
For a comfortable navigation and use of our solution, we recommend a bandwidth of 1Mb/s. Depending on your location, a domestic or professional connection is between 5 and 20Mb/s. This must be balanced by the latency of your line.
If the problem persists, move on to the next step.
|2||Check with your IT department that you have all the necessary rights relating to the XpertEye servers. In many cases, a few firewall/proxy settings must be configured.||The technical documentation available here (private access) explains the settings that must be configured. Feel free to pass on this documentation to your organisation's IT department.|
If this final check does not fix the problem, contact AMA Customer Support.
This topic explains the appropriate procedure.