Does your Internet connection appear unstable?

1Your Internet bandwidth may be inadequate.
Click this link to test your Internet connection:

For a comfortable navigation and use of our solution, we recommend a bandwidth of 1Mb/s. Depending on your location, a domestic or professional connection is between 5 and 20Mb/s. This must be balanced by the latency of your line.

If the problem persists, move on to the next step.
2Check with your IT department that you have all the necessary rights relating to the XpertEye servers.  In many cases, a few firewall/proxy settings must be configured.
The technical documentation available here (private access) explains the settings that must be configured. Feel free to pass on this documentation to your organisation's IT department.

 If this final check does not fix the problem, contact AMA Customer Support.

This topic explains the appropriate procedure.

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