|1||Is your dedicated computer connected to the Internet?|
You can check this by opening a webpage of the local browser in the top bar and go to the website of your choice or for example: www.ama.bzh
|If you do not have access to the proposed site, we invite you to check the connection of your network cable or the parameters of your Wifi connection.|
The previous article can also help you diagnose / solve your problem.
If the site is displayed correctly and the problem persists with XpertEye, please proceed to the next step.
|2||The problem may also be due to the login information entered.|
We invite you to check the uppercase and lowercase letters of your username and / or password.
This information is shown on the quick start guide provided with the kit.
|Please check your login information. The password is case sensitive.|
If the problem persists, please contact XpertEye Customer Support.
|3||Your XpertEye credentials may have been changed or disabled on request from your internal XpertEye project manager.||Please contact your internal XpertEye project manager.|
In case you do not have an XpertEye internal project manager or do not know the answer, you can contact AMA customer support.
The article available here explains the procedure to follow.