|1||Are you using the Chrome browser? If not, is it installed on your computer?||To use XpertEye, the Google Chrome browser must be installed on your PC in the latest version. You can search for it on your computer using your operating system's search function.|
If you cannot find it, you will need to install it via this download link .
Your enterprise environment may be configured with security strategies that prevent you from downloading and installing Chrome. Contact your IT department and/or your organisation's XpertEye project manager to implement a solution.
If Chrome is correctly installed and running, move on to the next step.
|2||Is your computer equipped with a camera and/or microphone? Your camera and your microphone must be recognised on your PC.||Sometimes, another software application may block access to your camera and/or microphone. Check that no such applications are running on your computer.|
Examples include Skype - Zoom - WebEx - etc...
If the problem persists, move on to the next step.
|3||Your camera may be accessible but the XpertEye site blocked in your Chrome browser.||To resolve this issue, open your Chrome settings and check that the XpertEye site is allowed to access your microphone and/or camera (cf. details available here).|
|4||If the problem persists despite making the above changes, click here to test whether your camera is accessible.|
Next, click JOIN and then click Allow to enable Chrome to access your camera and microphone.
|If this final check does not fix the problem, contact AMA Customer Support. |
This topic explains the appropriate procedure.