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Frequently Asked Questions - Essential
General
Contact us
Can I use the XpertEye solution whenever I want?
I cannot access my XpertEye account.
On which networks does the XpertEye solution work ?
Can two participants share the same account on two different devices?
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Dedicated XpertEye site
Use your camera & microphone with Google Chrome
Browsing in Guest mode with Chrome
Do I need to install any software to use XpertEye on the remote participant device?
Does the Remote participant website work on any web browser?
Private browsing
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Glasses
How to configure your Essential device?
How to recover the MAC address on glasses RealWear Essential version ?
Change the language of your RealWear glasses
Introduction to voice commands
How to connect a Bluetooth device on your RealWear Glasses ?
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After Sales Service
How do I return my XpertEye item for repair
I received a faulty product. What should I do?
How long does it take for faulty goods to be replaced or repaired?
Where to find the serial number of my glasses ?
Contact us
How to report a problem to technical support ?