|1||Your dedicated smartphone may be responsible for the audio problem.||If you are not using the earphones, you may increase the volume using the Up and Down buttons located on the side of your phone.|
If the problem persists, move on to the next step.
|2||Ask your remote contact to confirm whether their microphone is enabled.||Check that the remote contact is close enough to the microphone. With Windows, right-clicking on the Loudspeaker icon in the bottom right of the screen opens a menu. In this menu, click "Open the Sound settings" The window should show a microphone as present and enabled on your remote contact's computer. |
If you use a hands-free kit, disconnect it before performing your tests on the dedicated smartphone side.
On the remote contact side, check whether your contact uses headphones with a built-in microphone.
If so, perform your tests without it.
|3||You can check that your loudspeakers operate correctly by recording a video in standalone mode and playing it back on your dedicated smartphone. |
If the result is OK on your side, ask your contact to do the same thing, using an application such as VLC available here.
|Sometimes, restarting your devices may solve the problem.|
If this final check does not fix the problem, contact AMA Customer Support.
This topic explains the appropriate procedure.