| Etapes | Cause | Résolution |
| 1 | Your Internet bandwidth may be inadequate. | Click this link to test your Internet connection: https://www.nperf.com/en/ If the problem persists, move on to the next step. |
| 2 | Check with your IT department that you have all the necessary rights relating to the XpertEye servers. In many cases, a few firewall/proxy settings must be configured. | The technical documentation available here (private access) explains the settings that must be configured. Feel free to pass on this documentation to your organisation's IT department. If this final check does not fix the problem, contact AMA Customer Support. This topic explains the appropriate procedure. |
