| Steps | Cause | Solution |
| 1 | There's a problem with the configuration of your RealWear Glasses :
| Follow the procedure How to generate a QR code for configuring your RealWear glasses Essential version? If the problem persists, move on to the next step. |
| 2 | There's a problem with your Wifi connection with Internet? | Are you able to connect another device to this Wifi access point with the same credential ? If this is unsuccessful, contact AMA Customer Support. This topic explains the appropriate procedure. |
