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Dedicated Smartphone

This section contains various topics to assist diagnostics relating to your dedicated smartphone. Topics are listed in chronological order of use.

  • Prerequisites
  • I plugged the Smart Glasses into the dedicated smartphone and the message "Connect the glasses" still appearing on the mobile screen.
  • My phone shuts down a few seconds after startup.
  • I cannot log in to XpertEye
  • I am unable to make XpertEye calls and I see a Mr Robot message at the same time.
  • Audio calls are OK, but XpertEye does not work
  • I cannot turn on my dedicated smartphone.
  • I cannot see the camera preview on the smartphone screen
  • I cannot hear my remote contact
  • Calls are unstable, and last, no more than two minutes
  • The Remote Observer doesn’t see my video feed.
  • I’m experiencing poor video quality
  • I cannot see the video feed from the Remote Observer
  • The XpertEye update message is not shown
  • The remote participant can’t hear me.
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