Dedicated Smartphone
This section contains various topics to assist diagnostics relating to your dedicated smartphone. Topics are listed in chronological order of use.
- Prerequisites
- I plugged the Smart Glasses into the dedicated smartphone and the message "Connect the glasses" still appearing on the mobile screen.
- My phone shuts down a few seconds after startup.
- I cannot log in to XpertEye
- I am unable to make XpertEye calls and I see a Mr Robot message at the same time.
- Audio calls are OK, but XpertEye does not work
- I cannot turn on my dedicated smartphone.
- I cannot see the camera preview on the smartphone screen
- I cannot hear my remote contact
- Calls are unstable, and last, no more than two minutes
- The Remote Observer doesn’t see my video feed.
- I’m experiencing poor video quality
- I cannot see the video feed from the Remote Observer
- The XpertEye update message is not shown
- The remote participant can’t hear me.