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Getting started with XpertEye
You will find a selection of the most popular articles to help you get started with XpertEye.
Prerequisites Lite Participant
I can't call my contact "Essential" or "Advanced"
I am unable to access the XpertEye site
I cannot log in to the XpertEye site
How to perform the update on Advanced side?
VUZIX M300 Quick start guide
Realwear HMT-1 Quick start guide
How to perform the update on Lite side?
XpertEye Product Support
Select your product to browse the many technical and documentary resources associated with it.
Remote assistance on your own devices
Cooperate remotely and securely on any device with an Internet connection.
Hands-free collaboration on connected glasses
Quickly connect to a remote user, visually share the incident through the camera of your connected glasses and let yourself be guided to the resolution.
Remote diagnosis on dedicated smartphone
Immediate knowledge transfer. Rely on multiple video sources to collaborate visually, facilitate decision-making and accurately solve complex problems.
Recently Added Articles
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I am unable to call a contact.
Etapes Cause Résolution 1 Can you see your contact in the Contact list? Check that you...
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What's the pictures and videos resolution (M1 and Glass) during XpertEye use?
Taking pictures Picture resolution on M1 Picture Resolution on Board M1 Front camera2248 x...
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Contact us
Our support team will be happy to help you with any issue you may be having or any questions you...
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Contact us
Our support team will be happy to help you with any issue you may be having or any questions you...
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How do I record a video call on the remote participant side? - Record RTC
This topic is available via the link: http://helpdesk-v2.amaxperteye.com/en/support/solutions/a...
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Can I put prescription lenses in a pair of smart glasses frames delivered with Xpert Eye solution ?
It depends on the model of the smart glasses you have purchased. Google Glass v1 and v2 Th...
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How to be authentified on XpertEye solution?
To do so, you first have to know the XpertEye version installed on our glasses. To know how to g...
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How to use the battery HUB ZMI QB820 ?
Présentation of the Powerbank Xiaomi ZMI PowerPack 20000 This device has two USB ports and a...
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How to perform the update with XpertEye site ?
No update is required. The URL link is updated automatically on each release. If you are using a...
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Mandatory upgrade
Prerequisite Your glasses must be charged (at least up to 50%) and must be connected to a W...