Support : AMA sandbox

Welcome to AMA XpertEye
support website

Tout ce qu'il vous faut pour bien démarrer avec votre produit

Prerequisites

Je ne peux pas ouvrir le site XpertEye

Je n'arrive pas à m'authentifier sur le site XpertEye

XpertEye n'arrive pas à accéder à ma caméra et/ou microphone

Je n'ai pas d'affichage du flux vidéo de la caméra

Je ne peux pas appeler l'interlocuteur avec qui je souhaite échanger

L'utilisateur distant ne voit pas le flux vidéo de l’utilisateur équipé du téléphone dédié

En tant qu'utilisateur distant, je n'entends pas le son de l'utilisateur de périphérique dédié

Connectez vous afin d’avoir acces à la totalité de l’information

It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout.

Accéder

It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout.

Accéder

It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout.

Accéder

How to report a problem to technical support ?

You can declare all issues occurring during XpertEye solutions use 24 hours a day, 7 days a week...
How do I return my XpertEye item for repair

1. Before sending your device for repair, a warranty assessment and a diagnosis must be performe...
Is it possible to save my chat history ?

By default, the dedicated smartphone is configured for a medical environment. For multilple re...
How to add a new android application to my dedicated smartphone?

Only the Ama Support team can add a new application on your smartphone upon checking with R&D de...
What version of Xpert Eye solution am I using?

To find out what XpertEye version that you are currently using, please go to the top right Menu....
Do I need to update my dedicated smartphone ?

It's recommended to update the XpertEye solution as soon as a notification appears in the top l...
In which direction the ports need to be open on the firewall ?

We never ask to have incoming ports opened for security reasons. All the ports have to be open...
In which direction the ports need to be open on the firewall ?

We never ask to have incoming ports opened for security reasons. All the ports have to be open...
How to clean the cache of my browser

Clean the cache of your browser : Open the menu of your browser by cliking on the 3 points on...
How many people can join the conversation?

The XpertEye is one-to-one or conference video communication solution. There is not limit c...