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Getting started with XpertEye
You will find a selection of the most popular articles to help you get started with XpertEye.
Prerequisites Lite Participant
I can't call my contact "Essential" or "Advanced"
I am unable to access the XpertEye site
I cannot log in to the XpertEye site
How to perform the update on Advanced side?
VUZIX M300 Quick start guide
Realwear HMT-1 Quick start guide
How to perform the update on Lite side?
XpertEye Product Support
Select your product to browse the many technical and documentary resources associated with it.
Remote assistance on your own devices
Cooperate remotely and securely on any device with an Internet connection.
Hands-free collaboration on connected glasses
Quickly connect to a remote user, visually share the incident through the camera of your connected glasses and let yourself be guided to the resolution.
Remote diagnosis on dedicated smartphone
Immediate knowledge transfer. Rely on multiple video sources to collaborate visually, facilitate decision-making and accurately solve complex problems.
Recently Added Articles
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How to report a problem to technical support ?
You can declare all issues occurring during XpertEye solutions use 24 hours a day, 7 days a week...
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How to report a problem to technical support ?
You can declare all issues occurring during XpertEye solutions use 24 hours a day, 7 days a week...
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Contact us
Our support team will be happy to help you with any issue you may be having or any questions you...
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Contact us
Our support team will be happy to help you with any issue you may be having or any questions you...
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Contact us
Our support team will be happy to help you with any issue you may be having or any questions you...
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How to configure your RealWear glasses Essential version?
You can configure the following elements of your Essential RealWear glasses using a QR code : ...
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How to identify the XpertEye version installed on my RealWear Essential?
There are two ways to retrieve the XpertEye version number from RealWear Essential. 1. Wh...
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Which link should I use to configure my Realwear and connect to XpertEye?
Turn on your glasses. If you need help with this step you can consult this article which will te...
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How to shut down my smartglasses?
ODG glasses: To shut down your smartglasses, press and hold (about 2 seconds) the Power On/Offb...
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How to configure your RealWear glasses Essential version V5?
You can configure the following elements of your Essential RealWear glasses using a QR code : ...