Welcome to AMA XpertEye
support website
Débutez avec XpertEye
Tout ce qu'il vous faut pour bien démarrer avec votre produit
Prerequisites
Je ne peux pas ouvrir le site XpertEye
Je n'arrive pas à m'authentifier sur le site XpertEye
XpertEye n'arrive pas à accéder à ma caméra et/ou microphone
Je n'ai pas d'affichage du flux vidéo de la caméra
Je ne peux pas appeler l'interlocuteur avec qui je souhaite échanger
L'utilisateur distant ne voit pas le flux vidéo de l’utilisateur équipé du téléphone dédié
En tant qu'utilisateur distant, je n'entends pas le son de l'utilisateur de périphérique dédié
Support produits XpertEye
Connectez vous afin d’avoir acces à la totalité de l’information
Je n’ai ni Accessoire ni Smartphone
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout.
Je dispose d’un Accessoire sans Smartphone
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout.
I have one Accessoire & un Smartphone
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout.
Recently Added Articles
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My contact in China doesn't receive any text invitation on his/her smartphone.
Automatic text messages sent from a foreign country to China is submit to high restrictions. On...
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Contact us
Our support team will be happy to help you with any issue you may be having or any questions you...
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How to record a call on observer side ?
Plug-in installation URL : https://chrome.google.com/webstore/detail/recordrtc/ndcljioonkecdnaa...
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I cannot share the photos taken in "standalone mode" during a call with XpertEye. Is it normal?
Yes, only photos taken during an XpertEye call can be shared with the remote "lite" participant....
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How to manage authorizations from an Android application
It is very easy to desactivate or activate authorization for specific applications. How to m...
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I’m experiencing poor video quality
The poor video quality can be caused by a bad or unstable network connection. -If possible...
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How to change the language of my Chrome browser
The language choice with XpertEye is settled automatically regarding the language used with the ...
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Recommanded steps when you encounter a bug on your dedicated smartphone/glasses(Advanced) or observer device (Lite)
Here are the differents steps we recommand you to follow when you encounter a bug : Let the b...
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How to shut down my smartglasses?
ODG glasses: To shut down your smartglasses, press and hold (about 2 seconds) the Power On/Offb...
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How can I install the Google Chrome Browser?
As an observer user, you will need the Chrome browser to use our XpertEye solution. Install...