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Getting started with XpertEye
You will find a selection of the most popular articles to help you get started with XpertEye.
Prerequisites Lite Participant
I can't call my contact "Essential" or "Advanced"
I am unable to access the XpertEye site
I cannot log in to the XpertEye site
How to perform the update on Advanced side?
VUZIX M300 Quick start guide
Realwear HMT-1 Quick start guide
How to perform the update on Lite side?
XpertEye Product Support
Select your product to browse the many technical and documentary resources associated with it.
Remote assistance on your own devices
Cooperate remotely and securely on any device with an Internet connection.
Hands-free collaboration on connected glasses
Quickly connect to a remote user, visually share the incident through the camera of your connected glasses and let yourself be guided to the resolution.
Remote diagnosis on dedicated smartphone
Immediate knowledge transfer. Rely on multiple video sources to collaborate visually, facilitate decision-making and accurately solve complex problems.
Recently Added Articles
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Terms and conditions
Name: AMA XpertEye Chairman and Founder: Christian Guillemot Legal Status: Private Limited Co...
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Where to find the serial number of my glasses ?
VUZIX M300 Serial number starting with M00....... ODG Serial number starting with 100........
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How long does it take the smart glasses to turn on?
It depends on the model of the smart glasses you have purchased. ODG : Turn ON in 50 seconds...
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How can I transfer videos from the phone to my computer?
- Connect the smartphone to the computer via USB - Place your finger at the top of the screen an...
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How to raise a bug report with my Advanced APK device ?
If you need to raise a bug to our support team with your Advanced APK device, please follow the...
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What is a OTG cable?
USB On-The-Go (OTG) cable allows Smart Glasses to be attached to the Smartphone Advanced and to ...
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Which version of Chrome should I install to use XpertEye?
In general, it is recommended to use the latest version of Chrome. Minimum Chrome Version Requi...
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How many people can join the conversation?
The XpertEye is one-to-one or conference video communication solution. There is not limit c...
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I cannot access my XpertEye account.
If you are still unable to log in, feel free to contact Customer Support with the information av...
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I cannot see the camera preview on the dedicated device's screen.
Step(s) Possible(s) Cause(s) Resolution 1 The most frequent cause of this problem relate...