You will find a selection of the most popular articles to help you get started with XpertEye.
Prerequisites Lite Participant
I can't call my contact "Essential" or "Advanced"
I am unable to access the XpertEye site
I cannot log in to the XpertEye site
How to perform the update on Advanced side?
VUZIX M300 Quick start guide
Realwear HMT-1 Quick start guide
How to perform the update on Lite side?
Select your product to browse the many technical and documentary resources associated with it.
Cooperate remotely and securely on any device with an Internet connection.
Quickly connect to a remote user, visually share the incident through the camera of your connected glasses and let yourself be guided to the resolution.
Do not hesitate to contact our support team Telephone You can contact us...
Step(s) Possible cause Resolution 1 Use the power adapter supplied with the XpertEye kit t...
You can declare all issues occurring during XpertEye solutions use 24 hours a day, 7 days a week...
Do not hesitate to contact our support team Telephone You can contact...
We never ask to have incoming ports opened for security reasons. All the ports have to be open...
The XpertEye solution works on the following networks: - GSM (3G / 4G /5G) - WIFI (2.4GHz and ...
Realwear The serial number of the Realwear glasses appears on the inside of the headbar jus...
1. Before sending your device for repair, a warranty assessment and a diagnosis must be performe...
To do so, you first have to know the XpertEye version installed on our glasses. To know how to g...
Download the instructions for M400 Download the instructions for RealWear HMT-1 / HMT-...