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Getting started with XpertEye
You will find a selection of the most popular articles to help you get started with XpertEye.
Prerequisites Lite Participant
I can't call my contact "Essential" or "Advanced"
I am unable to access the XpertEye site
I cannot log in to the XpertEye site
How to perform the update on Advanced side?
VUZIX M300 Quick start guide
Realwear HMT-1 Quick start guide
How to perform the update on Lite side?
XpertEye Product Support
Select your product to browse the many technical and documentary resources associated with it.
Remote assistance on your own devices
Cooperate remotely and securely on any device with an Internet connection.
Hands-free collaboration on connected glasses
Quickly connect to a remote user, visually share the incident through the camera of your connected glasses and let yourself be guided to the resolution.
Remote diagnosis on dedicated smartphone
Immediate knowledge transfer. Rely on multiple video sources to collaborate visually, facilitate decision-making and accurately solve complex problems.
Recently Added Articles
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Contact us
Do not hesitate to contact our support team Telephone You can contact us...
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My glasses don't start.
Step(s) Possible cause Resolution 1 Use the power adapter supplied with the XpertEye kit t...
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How to report a problem to technical support ?
You can declare all issues occurring during XpertEye solutions use 24 hours a day, 7 days a week...
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Contact us
Do not hesitate to contact our support team Telephone You can contact...
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In which direction the ports need to be open on the firewall ?
We never ask to have incoming ports opened for security reasons. All the ports have to be open...
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On which networks does the XpertEye solution work ?
The XpertEye solution works on the following networks: - GSM (3G / 4G /5G) - WIFI (2.4GHz and ...
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Where to find the serial number of my glasses ?
Realwear The serial number of the Realwear glasses appears on the inside of the headbar jus...
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How do I return my XpertEye item for repair
1. Before sending your device for repair, a warranty assessment and a diagnosis must be performe...
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How to be authentified on XpertEye solution?
To do so, you first have to know the XpertEye version installed on our glasses. To know how to g...
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How to configure your Essential device?
Download the instructions for M400 Download the instructions for RealWear HMT-1 / HMT-...